Use this quick start guide to collect all the information about Troubleshooting Microsoft Teams (MS-740) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MS-740 Troubleshooting Microsoft Teams exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Microsoft Troubleshooting Microsoft Teams certification exam.
The Troubleshooting Microsoft Teams certification is mainly targeted to those candidates who want to build their career in Microsoft 365 domain. The Microsoft 365 Certified - Teams Support Engineer Specialty exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Troubleshooting Microsoft Teams.
Troubleshooting Microsoft Teams Exam Summary:
| Exam Name | Microsoft 365 Certified - Teams Support Engineer Specialty |
| Exam Code | MS-740 |
| Exam Price | $165 (USD) |
| Duration | 150 mins |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Schedule Exam | Pearson VUE |
| Sample Questions | Troubleshooting Microsoft Teams Sample Questions |
| Practice Exam | Microsoft MS-740 Certification Practice Exam |
Microsoft MS-740 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Troubleshoot Microsoft Teams voice issues (20-25%) |
|
| Troubleshoot audio and video flow issues |
- Troubleshoot audio and video quality issues - Analyze call data metrics by using Call Quality Dashboard - Determine the root cause of flow issues by using network tracing tools and logs |
| Troubleshoot emergency calling issues |
- Troubleshoot dynamic emergency calling - Identify issues with emergency phone numbers and normalization rules - Troubleshoot location detection failures - Troubleshoot dial mask issues |
| Troubleshoot PSTN connectivity issues |
- Troubleshoot issues pairing the Session Border Controller (SBC) with Microsoft Teams Phone - Troubleshoot dial plan issues - Troubleshoot Direct Routing call issues by analyzing SBC logs - Troubleshoot audio conferencing issues including provisioning and configuration issues - Troubleshoot Calling Plan issues |
Troubleshoot issues with Microsoft Teams meetings and live events (20-25%) |
|
| Troubleshoot Microsoft Teams meetings and live events issues |
- Troubleshoot scheduling issues - Troubleshoot recording issues - Troubleshoot sharing content issues - Troubleshoot issues related to reports during and post-event - Troubleshoot and optimize network configuration - Troubleshoot issues joining meetings |
| Troubleshoot Microsoft Teams services |
- Validate Audio Conferencing configuration - Troubleshoot issues related to the Outlook add-in for Microsoft Teams - Troubleshoot online and hybrid call queues and auto-attendant issues - Troubleshoot user provisioning issues - Troubleshoot issues with Microsoft Teams Phone features including voice mail, call forwarding, transfers, and contacts |
| Troubleshoot Microsoft Teams client issues |
- Investigate Microsoft Teams client start up issues and crashes - Troubleshoot causes for performance issues - Investigate network issues including firewall, proxy, and VPN configurations - Troubleshoot issues installing and updating client software - Troubleshoot peer-to-peer (P2P) SIP call issues - Troubleshoot issues enabling and configuring audio and video devices for Microsoft Teams - Troubleshoot notification issues |
Troubleshoot federation issues (5-10%) |
|
| Troubleshoot Microsoft Teams external federation issues |
- Investigate external federation policy issues - Verify allowed and blocked domain lists - Troubleshoot issues related to Skype for Business hybrid environment |
| Troubleshoot Microsoft Teams in-tenant federation issues |
- Troubleshoot message delivery issues - Troubleshoot issues related to native chat functionalities - Troubleshoot issues related to Skype for Business hybrid environment |
Troubleshoot issues signing into Microsoft Teams (10-15%) |
|
| Troubleshoot account sign-in issues |
- Troubleshoot issues with Azure Active Directory Seamless Single Sign-On (Azure AD Seamless SSO) - Determine whether a user account or the device from which a user attempts to sign in is the cause of a sign-in issue - Troubleshoot client sign-in issues by collecting and analyzing Microsoft Teams debug logs - Troubleshoot Teams Rooms System (TRS) sign-in issues |
| Troubleshoot guest access issues |
- Troubleshoot issues adding guest users to teams - Troubleshoot call, message, and meeting issues for guest users - Investigate invitations sent but not redeemed - Investigate guest account sign-in issues |
Troubleshoot teams and channels (10-15%) |
|
| Troubleshoot issues with apps |
- Troubleshoot issues accessing apps in Microsoft Teams - Troubleshoot app setup issues - Troubleshoot issues installing apps in Microsoft Teams |
| Troubleshoot issues with Microsoft Teams channels |
- Troubleshoot issues related to channel email integration - Troubleshoot replication issues including member management - Troubleshoot creation and deletion issues - Troubleshoot issues related to channel tabs |
Troubleshoot issues with files (15-20%) |
|
| Troubleshoot peer-to-peer (P2P) private chat files issues |
- Investigate access rights for users - Investigate issues related to OneDrive conditional access policies - Troubleshoot OneDrive provisioning issues |
| Troubleshoot file issues for private channels |
- Verify that the SharePoint site for the channel is accessible - Verify SharePoint access permissions - Verify that the SharePoint site collection link is intact |
| Troubleshoot file issues for standard channels |
- Verify SharePoint access permissions - Verify that the SharePoint site collection link is intact - Troubleshoot file synchronization issues and missing files |
To ensure success in Troubleshooting Microsoft Teams certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Troubleshooting Microsoft Teams (MS-740) exam.