If you intend to present exceptional client service while generating new customer journeys, MB-230 is your best option. It allows you to obtain an insight into Dynamics 365’s automatic case creation tools, and queue management frees up time to build strategies that produce the highest level of client satisfaction. The MB-230 exam will measure your skill to handle cases and knowledge management, execute omnichannel for client service and analytics management.
The purpose of this Sample Question Set is to provide you with information about the Microsoft Dynamics 365 Customer Service Functional Consultant exam. These sample questions will make you very familiar with both the type and the difficulty level of the questions on the MB-230 certification test. To get familiar with real exam environment, we suggest you try our 
Use this quick start guide to collect all the information about Microsoft Customer Service (MB-230) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Microsoft MCA Dynamics 365 - Customer Service Functional Consultant certification exam.
We have designed Microsoft Customer Service practice exams to help you prepare for the MB-230 certification exam. This practice exam provides you with an opportunity to become familiar with the question topics and formats found in the actual 