If you intend to present exceptional client service while generating new customer journeys, MB-230 is your best option. It allows you to obtain an insight into Dynamics 365’s automatic case creation tools, and queue management frees up time to build strategies that produce the highest level of client satisfaction. The MB-230 exam will measure your skill to handle cases and knowledge management, execute omnichannel for client service and analytics management.
The purpose of this Sample Question Set is to provide you with information about the Microsoft Dynamics 365 Customer Service Functional Consultant exam. These sample questions will make you very familiar with both the type and the difficulty level of the questions on the MB-230 certification test. To get familiar with real exam environment, we suggest you try our 
We have designed Microsoft Customer Service practice exams to help you prepare for the MB-230 certification exam. This practice exam provides you with an opportunity to become familiar with the question topics and formats found in the actual 