Use this quick start guide to collect all the information about Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) Certification exam. This study guide provides a list of objectives and resources that will help you prepare for items on the MB-910 Microsoft Dynamics 365 Fundamentals (CRM) exam. The Sample Questions will help you identify the type and difficulty level of the questions and the Practice Exams will make you familiar with the format and environment of an exam. You should refer this guide carefully before attempting your actual Microsoft CRM certification exam.
The Microsoft Dynamics 365 Fundamentals (CRM) certification is mainly targeted to those candidates who want to build their career in Microsoft Dynamics 365 domain. The Microsoft Certified - Dynamics 365 Fundamentals (CRM) exam verifies that the candidate possesses the fundamental knowledge and proven skills in the area of Microsoft CRM.
Microsoft Dynamics 365 Fundamentals (CRM) Exam Summary:
| Exam Name | Microsoft Certified - Dynamics 365 Fundamentals (CRM) |
| Exam Code | MB-910 |
| Exam Price | $99 (USD) |
| Duration | 65 mins |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Books / Training | MB-910T00-A: Microsoft Dynamics 365 Fundamentals (CRM) |
| Schedule Exam | Pearson VUE |
| Sample Questions | Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions |
| Practice Exam | Microsoft MB-910 Certification Practice Exam |
Microsoft MB-910 Exam Syllabus Topics:
| Topic | Details |
|---|---|
Describe Dynamics 365 Customer Insights (15-20%) |
|
| Explore Customer Insights - Journeys |
- Describe use cases for Customer Insights - Journeys - Describe lead generation and qualification - Describe use cases for marketing forms - Describe how to target customers by using segments - Describe email marketing - Describe customer journeys - Describe event management features and capabilities - Describe how to use Microsoft 365 Copilot with Customer Insights - Journeys |
|
Describe Customer Insights - Data
|
- Describe use cases of and capabilities for Customer Insights – Data
- Describe unified customer profiles - Describe measures, segments, and predictions |
Describe Dynamics 365 Sales (20-25%) |
|
| Explore Sales |
- Describe use cases for Sales - Describe leads and the process for qualifying leads - Describe the opportunity management process - Describe the quote lifecycle - Describe the order management and invoice management processes - Describe use cases for guided selling including business process flows
- Describe the product catalog, prices list, and unit groups
- Describe Microsoft 365 Copilot in Sales - Describe the Sales accelerator |
| Describe Sales capabilities and related apps |
- Describe sales pipeline and forecasting concepts - Describe use cases for and capabilities of Sales Insights features - Describe use cases for and capabilities of LinkedIn Sales Insights - Describe use cases for the Dynamics 365 Sales mobile app
- Describe Microsoft 365 Copilot for Sales
|
Describe Dynamics 365 Customer Service (20-25%) |
|
| Explore Customer Service |
- Describe use cases for Customer Service - Describe the functionality for workload management, including cases, basic routing rulesets (basic queues), Unified Routing, and the inbox for agents - Describe Knowledge Management in Customer Service - Describe the case lifecycle including service-level agreements (SLAs) and entitlements - Describe use cases for Copilot in Customer Service |
| Describe Customer Service capabilities and related apps |
- Describe Omnichannel for Customer Service - Describe reporting and data visualization options in Customer Service - Describe use cases for agent productivity tools |
Describe Dynamics 365 Field Service (15-20%) |
|
| Explore Field Service |
- Describe use cases for Field Service
- Describe the work order lifecycle
- Describe inspections in Field Service
- Describe the Field Service mobile app - Describe use cases of Copilot in Field Service |
|
Describe capabilities related to Field Service
|
- Describe resource management and scheduling processes - Describe asset management and customer assets - Describe Connected Field Service for Dynamics 365 |
Explore the core capabilities of customer engagement apps in Dynamics 365 (15-20%) |
|
| Describe the foundations of customer engagement apps |
- Describe customer engagement apps
- Describe Microsoft Power Platform as it relates to customer engagement apps
- Describe Microsoft Dataverse as the foundation for customer engagement apps
- Navigate to and within customer engagement apps
- Describe capabilities of Microsoft 365 Copilot in the Dynamics 365 customer engagement apps |
| Describe shared activities and integration options in customer engagement apps |
- Describe customers and activities - Describe search options and filter criteria - Describe reporting capabilities including dashboards, charts, and views - Describe Microsoft Teams integration - Describe Microsoft Outlook integration - Describe Microsoft Excel and Word integration - Describe Microsoft SharePoint integration |
To ensure success in Microsoft CRM certification exam, we recommend authorized training course, practice test and hands-on experience to prepare for Microsoft Dynamics 365 Fundamentals (CRM) (MB-910) exam.