Microsoft Dynamics 365 Customer Experience (MB-280) Certification Sample Questions

The purpose of this Sample Question Set is to provide you with information about the Microsoft Dynamics 365 Customer Experience Analyst exam. These sample questions will make you very familiar with both the type and the difficulty level of the questions on the MB-280 certification test. To get familiar with real exam environment, we suggest you try our Sample Microsoft Dynamics 365 Customer Experience Certification Practice Exam. This sample practice exam gives you the feeling of reality and is a clue to the questions asked in the actual Microsoft Certified - Dynamics 365 Customer Experience Analyst Associate certification exam.

These sample questions are simple and basic questions that represent likeness to the real Microsoft MB-280 exam questions. To assess your readiness and performance with real time scenario based questions, we suggest you prepare with our Premium Microsoft Dynamics 365 Customer Experience Certification Practice Exam. When you solve real time scenario based questions practically, you come across many difficulties that give you an opportunity to improve.

Microsoft MB-280 Sample Questions:

01. Which entity must be configured before creating a Product Family in Dynamics 365 Sales?

a) Product Catalog

b) Unit Group

c) Price List

d) Discount List

02. A sales manager wants to implement an automated system to assign leads to the appropriate salesperson based on the region. Which features should be configured to achieve this?

(Select three)

a) Assignment Rules

b) Auto-Numbering

c) Routing Rules

d) Queues

e) Custom Dashboards

03. When modifying model-driven apps, which component is used to create navigation and page structure?

a) Views

b) Dashboards

c) Site Maps

d) Tables

04. Which features are enabled by Microsoft 365 Copilot for Sales to enhance sales productivity?

(Select TWO)

a) Power BI Dashboards

b) Automated Email Replies

c) Sales Recommendations

d) AI-Based Content Generation

05. What is the primary purpose of creating a unified customer profile in Dynamics 365 Customer Insights?

a) To provide a personalized view of customer data across multiple sources

b) To generate financial reports

c) To configure user roles

d) To manage marketing campaigns

06. Which components are essential for creating a unified customer profile in Dynamics 365 Customer Insights?

(Select TWO)

a) Data Sources

b) Calculated Fields

c) Data Matching Rules

d) Power BI Reports

07. What happens when you select the "Track" button in the Dynamics 365 App for Outlook?

a) The email is deleted from the Outlook inbox.

b) The email is forwarded to another user.

c) The email is moved to a spam folder.

d) The email is linked to a Dynamics 365 record.

08. You need to configure a Security Role to provide read-only access to Sales Opportunities. What steps should you follow?

a) Go to Dynamics 365 > Settings > Security > Security Roles > Create New Role > Define Permissions > Save & publish.

b) Go to Dynamics 365 > Marketing > Security Roles > Create New Role > Define Permissions > Save & publish.

c) Go to Power Apps > Security > Security Roles > Create New Role > Define Permissions > Save & publish.

d) Go to Dynamics 365 > Reports > Security Roles > Create New Role > Define Permissions > Save & publish.

09. An organization wants to synchronize their emails, appointments, and tasks with Dynamics 365. They also want to enable auto-tracking for specific emails. What configurations should be applied?

(Select THREE)

a) Configure Mailbox Records

b) Set up Server-Side Sync

c) Configure Data Export Profiles

d) Enable Auto-Tracking

e) Create Business Process Flows

10. What must be configured before enabling Server-Side Sync for a user’s mailbox?

a) Security Role Settings

b) Mailbox Record

c) Marketing Lists

d) Business Process Flows

Answers:

Question: 01 Answer: b	Question: 02 Answer: a, c, d	Question: 03 Answer: c	Question: 04 Answer: c, d	Question: 05 Answer: a
Question: 06 Answer: a, c	Question: 07 Answer: d	Question: 08 Answer: a	Question: 09 Answer: a, b, d	Question: 10 Answer: b

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Microsoft Dynamics 365 Customer Experience (MB-280) Certification Sample Questions

Microsoft MB-280 Sample Questions:

Answers:

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